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Privacy Policy

A legal disclaimer

Heads in the Cloud (“HITC”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://headsinthecloudmd.com (the “Site”) or interact with us.

By using the Site, you agree to this Privacy Policy.

1) Information We Collect

A. Information you provide to us
We may collect information you voluntarily provide, such as:

  • Name, email address, phone number, company/organization

  • Messages submitted through forms, chat, email, or other contact methods

  • Any details you include when requesting information, services, or support

B. Information collected automatically
When you visit the Site, we may automatically collect:

  • IP address, approximate location (derived from IP), browser type, device type, operating system

  • Pages visited, links clicked, time spent, referring/exit pages

  • Log and diagnostic data to help maintain site performance and security

C. Cookies and similar technologies
We may use cookies, pixels, and similar technologies to support site functionality and measure site usage (see Section 4).

2) How We Use Information

We use information to:

  • Provide and operate the Site and deliver requested services or information

  • Respond to inquiries and provide customer support

  • Improve content, user experience, and site performance

  • Send administrative communications (e.g., updates, security notices)

  • Support marketing and business development efforts (where permitted by law)

  • Detect, prevent, and investigate fraud, abuse, and security incidents

  • Comply with legal obligations and enforce our policies

3) Legal Bases for Processing (If Applicable)

Where required by applicable law, we process personal information based on:

  • Your consent (e.g., when you submit a form)

  • Contract necessity (e.g., to respond to service requests)

  • Legitimate interests (e.g., site security and improvements)

  • Legal obligations

4) Cookies & Tracking Technologies

We may use cookies and similar tools for:

  • Essential functionality (site operation, preference retention)

  • Analytics (understanding how visitors use the Site)

  • Marketing (only if you deploy advertising/retargeting tools)

Your choices: You can manage cookies via your browser settings. Disabling cookies may impact Site functionality.

Tools we may use (edit to match reality):

  • Analytics (e.g., Google Analytics / Microsoft Clarity)

  • Marketing pixels (e.g., Meta Pixel / LinkedIn Insight Tag)

  • Form/CRM tools (e.g., HubSpot / Mailchimp)

If HITC uses these tools, they may set cookies or collect data subject to their own privacy policies.

5) How We Share Information

We may share information:

  • With service providers that help run our Site or operations (e.g., hosting, analytics, email delivery, CRM). They are authorized to use information only as needed to provide services to us.

  • For legal reasons (e.g., compliance with law, court orders, lawful requests; protection of rights and safety).

  • During business transfers (e.g., merger, acquisition, financing, reorganization, or sale of assets).

  • With your consent or as otherwise disclosed at the time of collection.

We do not sell personal information for money.
If you engage in ad retargeting or cross-site advertising, you may need an opt-out mechanism (see Section 9).

6) Data Security

We apply reasonable administrative, technical, and physical safeguards designed to protect information. That said, no system is risk-free, and we cannot guarantee absolute security.

7) Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy

  • Maintain business records

  • Comply with legal, accounting, or regulatory requirements

  • Resolve disputes and enforce agreements

8) Children’s Privacy

The Site is not intended for children under 13 (or under 16 in some jurisdictions). We do not knowingly collect personal information from children. If you believe a child has provided information, contact us and we will take appropriate action.

9) U.S. State Privacy Rights (If Applicable)

Depending on where you live (e.g., California, Virginia, Colorado, Connecticut, Utah), you may have rights to:

  • Access, correct, or delete personal information

  • Obtain a copy of your information (portability)

  • Opt out of certain processing (including targeted advertising where applicable)

  • Limit use/disclosure of sensitive personal information (if applicable)

To exercise these rights, contact us using Section 12. We may verify your identity before processing requests.

California notice (CPRA): If HITC “sells” or “shares” personal information as defined under California law (commonly via certain advertising/retargeting), HITC should provide a “Do Not Sell or Share My Personal Information” link and honor applicable opt-out signals where required.

10) International Visitors

If you access the Site from outside the United States, your information may be transferred to and processed in the U.S. or other locations where we or our service providers operate. By using the Site, you consent to such transfers where permitted by law.

11) Third-Party Links

The Site may link to third-party websites. HITC is not responsible for third-party privacy practices. Review those policies before providing information.

12) Contact Us

For questions or requests about this Privacy Policy, contact:

Heads in the Cloud (HITC)
Attn: Privacy
Manchester, Maryland 21102
Email: privacy@headsinthecloudmd.com
Phone: 410-259-6410

13) Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Site means you accept the updated policy.

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